Confidential Commercial Draft
Managed Mobility Data Services Agreement
Northwind Analytics Ltd. and CityGrid Mobility Authority
Version: Draft 1.4
Effective date: 12 January 2026
Review cycle: Quarterly steering committee
Document purpose: This agreement describes the production support model, service levels, security controls, data handling, and governance obligations for mobility telemetry used in operational planning.
1. Scope of Services
Northwind will operate a managed analytics environment that receives mobility telemetry, normalizes route events, and presents service insights to authorized CityGrid users.
Northwind will also provide monthly usage summaries and a quarterly in-person review for unresolved operational themes.
- Maintain the production dashboard and authenticated API endpoints.
- Monitor ingestion failures and latency exceptions during the support window.
- Coordinate corrective action plans for recurring data quality issues.
2. Service Levels and Support
Service level matrix:
- P1 - response: 30 minutes; restoration target: 4 hours.
- P2 - response: 4 business hours; restoration target: 1 business day.
3. Security and Data Protection
Northwind will notify CityGrid without undue delay and no later than 72 hours after confirming a personal data breach.
4. Governance and Change Control
Operational telemetry is retained for 12 months unless CityGrid requests earlier deletion.